TenderCreator.ai Status Page

Stay informed about the operational status of TenderCreator.ai with our dedicated status page. Monitor system health, planned maintenance, and any service interruptions that might affect your tender creation workflow.

Accessing the Status Page

Direct Access

Visit our status page directly at: status.tendercreator.ai

What You'll Find

The status page provides real-time information about:

System status: Current operational state of all TenderCreator.ai services
Service uptime: Performance metrics and availability statistics
Incident reports: Details about any current or recent issues
Maintenance notifications: Scheduled maintenance and updates
Historical data: Past incidents and resolution times

Getting Status Updates

Email Notifications

Stay informed automatically by subscribing to status updates:

How to Subscribe

Visit the status page at https://status.tendercreator.ai
Click the "Get Updates" button
Enter your email address to receive notifications
Choose notification preferences for the types of updates you want
Confirm subscription via email verification

Types of Notifications

Incident alerts: Immediate notification of service issues
Maintenance announcements: Advance notice of planned maintenance
Resolution updates: When issues are resolved
Status changes: Any changes to service availability

Real-Time Monitoring

Use the status page for real-time monitoring:

Service indicators: Green (operational), yellow (performance issues), red (major outage)
Response times: Current API and system response performance
Uptime percentages: Service availability over time
Component status: Individual service component health

Understanding Status Information

Service Components

The status page monitors key TenderCreator.ai components:

Web application: Main platform interface
AI processing: Tender analysis and content generation services
Document processing: Upload and export functionality
Authentication: Login and account management
Database services: Data storage and retrieval
API services: Integration and internal communication

Status Indicators

🟢 Operational: Service is functioning normally
🟡 Performance Issues: Service is slower than usual but functional
🟠 Partial Outage: Some features may be unavailable
🔴 Major Outage: Service is significantly impacted or unavailable

Incident Classifications

Minor: Limited impact on small number of users
Major: Significant impact on platform functionality
Critical: Platform-wide issues affecting all users

Using Status Information

During Service Issues

When experiencing problems with TenderCreator.ai:

Check the status page first before contacting support
Review current incidents to see if your issue is already being addressed
Subscribe to updates to receive resolution notifications
Plan alternative workflows if extended downtime is expected

Planning Work

Use status information to:

Schedule important tasks around planned maintenance
Avoid peak usage times if performance issues are reported
Plan tender deadlines considering potential service interruptions
Stay informed about platform improvements and updates

Business Continuity

For business-critical tender work:

Monitor status regularly during important projects
Have contingency plans for service interruptions
Save work frequently to avoid data loss during outages
Export documents early before submission deadlines

Troubleshooting

If the Status Page Shows No Issues

When the status page indicates normal operation but you're experiencing problems:

Clear browser cache and try again
Check your internet connection for local connectivity issues
Try a different browser or device
Contact support to log a support issue, go to Support

If the Status Page Shows Known Issues

When there are reported service issues:

Wait for resolution rather than repeatedly trying to access affected features
Follow status updates for estimated resolution times
Avoid submitting support requests for known issues already being addressed
Plan accordingly if you have urgent deadlines