Creating Your TenderCreator.ai Account

Setting up your TenderCreator.ai account is quick and easy. Follow these simple steps to get started with AI-powered tender creation.

Before You Start

What You'll Need

• Valid email address: Required and will be verified with a code
• Phone number: Required and will be verified with an SMS code
• Strong password: For account security
• Internet connection: Stable connection for the registration and verification process

Sign Up Process

Step 1: Visit the Registration Page

1. Go to the TenderCreator.ai website
2. Click the "Sign Up" button (usually located in the top-right corner)
3. You'll see the "Create your account" page with the message "Welcome! Please fill in the details to get started."

Step 2: Choose Your Registration Method

Option A: Social Login

You can quickly create your account using:

• Google: Click the "Google" button to sign up with your Google account
• Microsoft: Click the "Microsoft" button to sign up with your Microsoft account

Option B: Manual Registration

Alternatively, fill out the registration form:

Personal Information (Optional)

• First name: Enter your first name (marked as "Optional")
• Last name: Enter your last name (marked as "Optional")

Required Account Information

• Email address: Enter a valid email address you have access to (required field)
• Phone number: Select your country code (e.g., AU +61) and enter your phone number (required for verification)
• Password: Create a strong password (minimum 8 characters with mix of letters, numbers, and symbols)

Step 3: Submit Your Registration

1. Review your information: Double-check all entered details
2. Click "Continue": Submit your registration form
3. Begin verification: The system will start the verification process

Verification Process

Dual Verification Required

TenderCreator.ai requires verification of both your email address and phone number for account security.

Email Verification

Receive Email Verification Code

1. Check your email: Look for a verification code email from TenderCreator.ai within 2-3 minutes
2. Check spam folder: Verification emails sometimes go to spam/junk folders
3. Find the code: The email will contain a numerical verification code (not a clickable link)

Enter Email Verification Code

1. Return to the verification screen: You'll be prompted to enter the email code
2. Type the code: Enter the verification code exactly as shown in your email
3. Submit: Click to verify your email address

Phone Verification

Receive SMS Verification Code

1. Check your phone: Look for an SMS text message with a verification code
2. Note the code: The message will contain a numerical verification code
3. Timing: SMS codes typically arrive within 1-2 minutes

Enter Phone Verification Code

1. Access phone verification: Navigate to the phone verification screen
2. Type the code: Enter the verification code from your SMS
3. Complete verification: Submit to verify your phone number

Verification Troubleshooting

Email Code Issues

If you don't receive the email verification code:

• Wait 2-3 minutes: Email delivery can sometimes be delayed
• Check spam/junk folder: Verification emails may be filtered
• Resend code: Look for "Resend" option to get a new verification code
• Check email accuracy: Ensure you entered the correct email address

SMS Code Issues

If you don't receive the SMS verification code:

• Wait 2-3 minutes: SMS delivery varies by mobile carrier
• Check phone number: Ensure you entered the correct number with the right country code
• Resend SMS: Look for "Resend" option to get a new verification code
• Check signal: Ensure you have good mobile reception

Already Have an Account?

If you already have a TenderCreator.ai account, click "Sign in" at the bottom of the registration form to access the login page instead.

First Login

Accessing Your Dashboard

After account creation:

1. Login with your credentials
2. You'll see your dashboard homepage
3. The dashboard shows:
   • Account status (Free Trial with days remaining)
   • Usage tracking (tenders and credits used)
   • Quick access to create company profile
   • Quick access to create new tender

Next Steps After Signup

1. Create Your Company Profile

• Essential first step before creating tenders
• Upload company documents and information
• AI analyses your capabilities for better tender responses

2. Upload Your First Documents

• Company information
• Previous tender responses
• Certifications and credentials
• Case studies and project examples

3. Start Your First Tender

• Upload an RFT document
• Follow the guided creation process
• Experience AI-powered content generation

Troubleshooting Common Issues

Verification Code Problems

• Email code not received: Check spam/junk folders, wait 2-3 minutes, use resend option
• SMS code not received: Check phone number accuracy, ensure good signal, use resend option
• Code expired: Request a new verification code using the resend option
• Wrong email/phone: Contact support to update contact information before verification

Login Issues

• Forgotten password: Use "Forgot Password" link on the login page
• Account locked: Contact customer support for assistance
• Social login problems: Try manual registration with email/password instead
• Verification incomplete: Complete both email and phone verification to access your account

Trial and Billing Questions

• Trial extension: Available through customer support in special cases
• Plan changes: Can upgrade/downgrade anytime from your account settings
• Billing questions: Contact support for assistance with payment issues

Getting Help

Customer Support

• Email support: Available for all users
• Help documentation: Comprehensive guides available
• Live chat: Available during business hours (paid plans)
• Phone support: Available for Business plan customers

Resource Centre

• Video tutorials and walkthroughs
• Best practices for tender writing
• Platform feature explanations
• Industry-specific guidance