Downgrading

Need to reduce your subscription level or cancel your account? You can downgrade your TenderCreator.ai plan or cancel your subscription at any time through your account settings.

When to Consider Downgrading

Reduced Usage

Consider downgrading when:

• Lower tender volume: Submitting fewer tenders than your plan allows
• Document needs decreased: Using fewer than your monthly upload limit
• Budget constraints: Need to reduce monthly expenses
• Seasonal business: Experiencing slower periods with less tendering activity

Business Changes

Downgrade scenarios include:

• Team size reduction: Fewer people need platform access
• Focus shift: Change in business priorities or market focus
• Temporary reduction: Short-term decrease in tendering activity
• Alternative solutions: Found other approaches for some tasks

How to Downgrade

Step 1: Access Billing Settings

1. Log into your TenderCreator.ai account
2. Click your profile icon in the top right corner
3. Select "Manage account" from the dropdown
4. Navigate to billing section

Step 2: Review Current Plan

• Check current usage: Review how much you've used this billing period
• Assess needs: Determine what plan level you actually need
• Compare plans: Review features you'll retain vs. lose with downgrade

Step 3: Select New Plan

1. Choose lower tier that meets your reduced needs
2. Review plan differences and feature changes
3. Confirm timing of when changes take effect
4. Proceed with downgrade or cancellation

Step 4: Confirm Changes

• Review downgrade summary and effective date
• Confirm the change to process downgrade
• Receive confirmation email of plan change